When Receiving Your Product

Before signing the delivery report, check if there is any damage or problem in the package of your product. If for any reason there is any damage or defect or unpacking, please return your box with the request to keep a record to the delivery officer without signing any documents related to the delivery. If you fulfill this obligation, your new products will be sent to you immediately. We are not responsible for the damage or deficiency of the products in the case of receipt of the products whose boxes are damaged or whose contents are claimed to be missing. Please inform us of this situation as soon as possible by filling out the form on the Contact page or by sending an e-mail to info@silvertolia.

Our Customer Service

You can contact us via the Contact page or by sending an e-mail to info@silvertolia for all your questions about your orders and information about the products.