SILVERTOLIA Privacy Policy
Last updated 4 April 2023.
This Privacy Policy describes how and when SILVERTOLIA (“we”, “us”, “our”) collects, uses, and shares information when you purchase an item from SILVERTOLIA (www.silvertolia.shop), contact us. The following describes how personal data collected and how these data are preserved.
You agree that by purchasing an item from SILVERTOLIA or
otherwise interacting with SILVERTOLIA, you have read, understood, and agree to
be bound by all of the terms of this Privacy Policy. If you do not agree, you
must leave SILVERTOLIA immediately.
We may change this Privacy Policy from time to time. If we
make changes, we will notify you by revising the date at the top of the page.
Additionally, we will make every reasonable effort to inform you when we interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
Information we Collect
To fulfill your order, you must provide us with certain
information such as your name, e-mail address, phone number, postal address,
payment information, and the details of the product that you’re ordering. You
may also choose to provide us with additional personal information from time to
time if you contact us directly.
Why We Need Your Information and How We Use It
We collect, use and share your information in several
legally-permissible ways, including:
- As needed to provide our services, such as when we use
your information to fulfil your order, to settle disputes, or to provide you
with customer support;
- When you have provided your affirmative consent, which
you may revoke at any time, such as by signing up for our mailing list or to
receive notifications from us;
- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Protecting our customers’ personal information is crucially
important to our business and something we take very seriously. For these
reasons, we share your personal information only for very limited reasons and
in limited circumstances, as follows:
- With Shipping Service Providers. We engage the following
trusted service and third parties to perform functions and provider services to
our shop:
NSS, FedEx, UPS or DHL to deliver your order
We share you personal information with these, but only to
the extent necessary to perform these services;
- In the Event of a Business Transfer. If we sell or merge
our business, we may disclose your information as part of that transaction,
only to the extent permitted by law.
- In Compliance with Laws. We may collect, use, retain,
and share your information if we have a good faith belief that doing so is reasonably
necessary to: (a) respond to legal process or to government requests; (b)
perform legal obligations to which we are bound by agreements; (c) prevent,
investigate, and address fraud and other illegal activity, security, or
technical issues; or (d) protect the rights, property, and safety of our
customers, or others.
How Long We Store Your Information
We retain your personal information only for as long as
necessary to provide you with our services and as otherwise described in our
Privacy Policy. However, we may also be required to retain this information to
comply with our legal and regulatory obligations, to resolve disputes, and to
enforce or perform under our agreements. We generally keep your data for the
following time period: five (5) years.
Transfers of Personal Information Outside the EU
We may store and process your information through
third-party hosting services in the US and other jurisdictions. As a result, We
may transfer your personal information to a jurisdiction with different data
protection and government surveillance laws than your jurisdiction has. If we
are required to transfer information about you outside of the EU, we rely on
Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy
Shield certified.
Your Rights
If you reside in certain territories, including the EU, you
have a number of rights in relation to your personal information. While some of
these rights apply generally, certain rights apply only in certain limited
cases. Your rights are as follows:
- Right to Access. You may have the right to access and
receive a copy of the personal information we hold about you by contacting us
using the contact information below.
- Right to Change, Restrict, or Delete. You may also have
rights to change, restrict our use of, or delete your personal information.
Absent exceptional circumstances (such as where we are required to store
information for legal reasons) we will generally delete your personal
information upon your request.
- Right to Object. You can object to (a) our processing of
some of your information based on our legitimate interests and (b) receiving
marketing messages from us. In such cases, we will delete your personal
information unless we have compelling and legitimate grounds to continue
storing and using your information or if it is needed for legal reasons.
- Right to Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Our company may obtain information about users who visit our store and use our website by using a technical communication file, also known as a cookie. Cookies are text files that the website sends to the user's browser to be stored in the main memory. These cookies facilitate the use of the internet by storing the status and preferences about the site.
Cookies help us generate statistical information and dynamic advertisements and content, specially designed for users based on how many people visit the website, how often they visit, for what purpose, and how long they stay on the site. Cookies are not designed to receive data from the user's main memory or email, or any other personal information. Most web browsers are designed to accept cookies, but if users do not want to accept cookies or want to receive an alert for them, they can change their browser settings.
Our company may change the provisions of this Privacy Policy by publishing it on the site at any time, or by sending an email to the users. If the provisions of the Privacy Policy change, it will take effect on the date of publication.
How to Contact Us
You may reach us with any concerns relating to privacy at info@silvertolia.com.
For purposes of EU data protection law, We, SILVERTOLIA, are the data controller of your personal information. If you have any questions or concerns, you may contact us at info@silvertolia.com.
Company Title: SİLVERTOLİA Mücevherat Ticaret Limited Şirketi
Address: KIZILIRMAK MAH. 1443 CAD. NO: 25 B İÇ KAPI NO: 8 Çankaya, Ankara – Türkiye
E-mail: info@silvertolia.com
Phone: +90 531 331 89 79