Frequently Asked Questions

What is your return policy?
What is your exchange policy?
How can I track my order?
How can I cancel or update my order?
Do you have a warranty?
What are shipping fees and delivery times?
What if I receive an incorrect or defective product?
How do you package products?
Can I have my order gift-wrapped?
Will I be charged duties, taxes and any other fees?
Can I wash my hands or take shower while wearing my Sterling Silver jewelry?
My Sterling Silver ring left green stain on my finger, is this a fake silver?

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